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What information do we collect and how do we use it?
- When you visit our site, we collect some non-identifying basic information. This includes total number of visitors, pages viewed, and other non-identifying information. We use this aggregate information to improve our site and to make your experience on our website as smooth as possible.
- Donations and purchases made on-line to us are secure. When you make a donation on-line, we ask for your name, address, daytime phone, e-mail address, and credit card information. We use your information to process your donation(s) and to verify credit card data. We use your mailing address to send your tax-deductible receipt(s) and to keep you informed about what we are doing in different parts of the world through our publications. We may also use contact information you provide in connection with honor cards to communicate with certain honorees for marketing, educational, informational, and other purposes.
- Heifer maintains a written policy to discontinue contacting any person upon that person's oral or written request directed to Heifer, its fundraiser or other agents.
- About our "cookies." To allow you to keep the items in your basket, as you pass through the catalog, we utilize "cookies," which store your order information in your web browser. The order "cookies" we use are only used to process your order.
We also offer users the option to "Remember Me" which will help make future orders quicker because some of your information will already be stored in our system. Users opting to be remembered will have a "remember me cookie" stored by their Web browser. The "remember me cookie" is encoded to point to the user's contact information in Heifer's database so that it may be accessed with subsequent orders to pre-fill the order form. Credit card information cannot be accessed using the "remember me cookie." The "remember me cookie" itself contains none of the user's personal information. And the system will only pre-fill the order form with contact information if it detects the user's "remember me cookie," receives and confirms the user's correct email address as part of the ordering process. Also, the "remember me cookie" is not set to expire. If a user opts not to be remembered during future orders, however, the "remember me cookie" is cleared from the user's computer. If you would rather not accept "cookies," you may call your order in to us at 1-800-422-0474.
Or, you may mail it to:
Heifer International
P.O. Box 8058
Little Rock, AR 72203-8058
Heifer also uses cookies to track the number of users who come to our site for special-occasion gift-giving campaigns. This information is used to determine how effective the campaign was and not to identify an individual user. We may also choose to employ cookies at times to evaluate the ease of our ordering process and to make it as customer friendly and easy-to-use as possible.
- We do not knowingly collect any personal information from a child without the consent of the child's parent(s). Children under the age of 13 should obtain parental consent before ordering from our site.
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Do we share your information?
- We do not share your personal information with any third parties, other than our professional service-providers. It is our policy not to sell, trade, or rent your personal information to anyone. We reserve the right to change our policy at any time. If we choose to change our policy, you will be given the option to remove your name from our database.
- We may disclose to third parties aggregate statistics regarding donations but these statistics do not include any personally identifying information. The information given includes: total number of donors, total amount of donations for specific periods of time, and referring websites. Aggregate information of this kind is used to encourage fundraising partnerships.
- We use a third-party financial institution to process our credit card transactions. They receive the credit card number and other personal information of our donors only to verify credit card numbers and to process credit card transactions in a secure environment.
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How do we provide a secure environment for on-line transactions?
- Our on-line order processing system allows you to make safe donations and purchases. We use the latest encryption technology, Secure Sockets Layer (SSL), to insure that no one can read your information as it travels to our ordering system.
- Our on-line credit card verification system is handled by a third party, which collects your name, address, phone, credit card number and expiration date in order to process your transaction. Their encryption technology offers the highest level of security available on the Internet today. They have state-of-the-art firewalls and other security technology in place to insure the confidentiality of your transactions.
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How do you contact us regarding your information?
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